Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. Store credit will be given for the purchase price of all eligible returned merchandise. Store credit may then be used to purchase that same item in a different size or a completely different item. We do not issue refunds or process exchanges. Store credit never expires.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions.
DEFECTIVE/DAMAGED ITEMS PROCESS:
Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, iincluding the tag in the image showing it is still attached. Indicate "Defective" or "Damaged" in the subject line.
Include the first and last name of person who submitted order. You will receive a response from our customer service support team within 48 hours.
CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.
• We do not need to be notified of any return(s) prior to sending them to us.
• Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.
• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
• Store credit is issued on the date we receive your returned item(s) from you. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.
Specific shipping costs to countries located outside the U.S. will be quoted based on the Shipping Address provided in the Shipping Method section of the Checkout Page.
U.S. POSTAL SERVICE PRIORITY MAIL SHIPPING
free shipping and handling for deliveries over 250.00. All Priority Mail shipments will take approximately 2-4 business days AFTER 2-4 business days warehouse processing time. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.
U.S. POSTAL SERVICE PRIORITY MAIL EXPRESS SHIPPING
Orders must be received by 3:30 pm Central Standard Time (CST) Monday-Thursday / 11:30 am CST Friday and will be processed and shipped same day. Orders received after these times will be processed and shipped the following business day.
Priority Express shipments are guaranteed to arrive within 2 business days by 3 pm following the order date; 1 day shipping is available in select locations. Priority Express Mail prices are based on weight and destination. Shipping Address information must be provided to receive a shipping quote.
We ship worldwide through the U.S. Postal Service International Priority Mail. We offer Flat Rate International Priority Mail shipping. Shipping time will depend upon the destination – up to 10 business days following 2-4 business days warehouse processing time. International Priority Mail prices are based on weight and destination and will appear as a Shipping Option in the Shipping Method section of the Checkout Page. Shipping Address information must be provided to receive a shipping quote.
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
Privacy & Security
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.Your credit card is completely safe.
Protecting your information is our highest priority. Our checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety. *Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. Furthermore, only our store will have your information. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window or beside the URL in your browser window. This indicates SSL is active.
Privacy: We take great precautions to keep the information you share with us safe and private. We will not sell or give your personal information to other marketers without your express consent. However, from time to time, we would like your permission to send you sneak previews of new products, or personalized offers or tips. You will be receiving these offers or tips only if you choose to opt-in to these services. We also may ask for comments on how to improve our products or programs. In order to do so, your information may be securely shared with our agencies, who perform these services on our behalf.
Terms & Conditions
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